Four routes in, one shared inbox, and a reply target we actually publish.
01
Write to editor at thetandoor.co.nz with the page, the sentence and what you believe is wrong. Bonus terms, withdrawal ceilings and licence details change without notice, so reader corrections are the fastest way we learn about a change. Confirmed errors are fixed within the same week and the update date on the page moves.
02
Send us the operator name, the date you requested your payout and any reference number the support desk gave you. We cannot act as your representative or force a payment, but we will raise the pattern with the operator and re-test the cashier ourselves. Repeated failures cost a site its place in the ranking.
03
Journalists and researchers can request the methodology behind any table on this site, including how withdrawal medians were measured and how many requests fed each figure. Address the message to press at thetandoor.co.nz and tell us your deadline in the first line.
04
Commercial messages go to partners at thetandoor.co.nz. Please read this first: ranking positions are not for sale, review wording is never supplied by an operator, and no arrangement changes the order on the home page. Enquiries that open by asking for a position are declined.
05
We do not hold accounts on your behalf, cannot reset a password, cannot lift a self-exclusion and cannot recover funds. Those requests belong with the operator, its licensing body, or one of the free support services listed on our responsible gambling page.